Here is a complete draft of Terms and Conditions content based on the structure you provided, tailored for an eCommerce website like Kroy Kendro:

1. Introduction

Welcome to Kroy Kendro. This Agreement is between Kroy Kendro ("we", "us", "our") and you ("you", "your", "user", or "customer"). By accessing or using our website or mobile application, you agree to be bound by these Terms and Conditions. Kroy Kendro is an online platform offering a wide range of products across various categories, including health & beauty, electronics, home essentials, fashion, and more.

2. Acceptance

By using our website, registering an account, placing an order, or clicking “I Agree” (or similar), you accept and agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

3. Product Descriptions

We strive to ensure all product descriptions, images, prices, and other details are accurate and up-to-date. However, minor inaccuracies may occur. All products are subject to availability and may have specifications or limitations noted in the product listing.

4. Pricing and Payment

All prices are listed in BDT (Bangladeshi Taka) and include applicable taxes unless otherwise stated. Additional delivery charges may apply. Accepted payment methods include mobile banking (e.g., bKash, Nagad), bank transfers, and cash on delivery (COD) for eligible orders. We reserve the right to update prices or correct errors at any time without prior notice.

5. Shipping and Delivery

We aim to deliver products across Bangladesh within 2–5 business days depending on your location. Shipping charges may vary based on weight, size, and destination. Some remote areas may have limited delivery options. Estimated delivery dates are not guaranteed and delays may occur due to circumstances beyond our control.

6. Returns and Refunds

We offer a return or exchange within 7 days of receiving your product, provided it is unused, in its original packaging, and accompanied by proof of purchase. Products such as personal care, hygiene items, and perishable goods may not be eligible for return. Refunds will be processed via the original payment method or store credit.

7. User Conduct

Users must not engage in any unlawful, abusive, or harmful behavior while using our website or services. This includes, but is not limited to, fraud, harassment, spreading malware, or posting offensive content. Any violation may result in suspension or permanent ban from our platform.

8. Intellectual Property

All content on our website, including text, images, graphics, logos, and software, is the property of Kroy Kendro or its licensors and is protected under copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

9. Limitations of Liability

Kroy Kendro shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services or products, including but not limited to delays, loss of data, or loss of business.

10. Termination and Cancellation

We reserve the right to terminate your account or cancel any orders if you violate these Terms and Conditions, fail to pay, or engage in suspicious or fraudulent behavior. You may also cancel your account at any time by contacting our support team.

11. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of the People’s Republic of Bangladesh. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Dhaka, Bangladesh.

12. Privacy Policy

We collect personal data such as name, contact information, and payment details to process orders and improve your experience. Your data is stored securely and not shared with third parties except as necessary for order fulfillment or legal compliance. By using our services, you consent to our Privacy Policy, available on our website.

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